Frequently Asked Questions
Everything you need to know about ABYSS high-performance audio equipment.
What makes ABYSS headphones different from standard high-end headphones?
ABYSS headphones utilize proprietary thin-film planar magnetic transducers and high-end materials like CNC machined aluminum and carbon fiber. Unlike mass-produced brands, our products are hand-crafted in the USA to provide a speaker-like soundstage and unparalleled resolution.
Do I need a special amplifier to drive ABYSS headphones?
Yes, to experience the full potential of our headphones, we recommend a high-quality dedicated headphone amplifier. Models like the AB-1266 Phi TC require significant power to achieve optimal dynamics and bass control.
How long does shipping take for international orders?
We ship worldwide via premium carriers like UPS and DHL. International orders typically arrive within 5-10 business days, depending on customs processing in your specific country.
What is your return policy for high-fidelity audio gear?
We offer a 14-day return period for products in like-new condition with all original packaging. Please note that a restocking fee may apply to ensure the integrity of our high-end inventory for all customers.
Do ABYSS products come with a warranty?
All ABYSS headphones come with a 2-year private-use warranty covering manufacturing defects. This warranty can be extended to 3 years if the product is registered on our website within 90 days of purchase.
Can I upgrade my older ABYSS model to the latest version?
We often offer trade-in or upgrade programs for existing owners of the AB-1266 and Diana series. Please contact our support team with your serial number to discuss available paths for upgrading your drivers or hardware.