Returns & Exchanges

We stand behind the precision engineering of our products and offer a 14-day return window for items in original, like-new condition. All returns are subject to a restocking fee to cover the rigorous inspection and recalibration required for high-end audio equipment.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 14 days of delivery to obtain a Return Merchandise Authorization (RMA) number and shipping instructions.

• 2.
  Secure Packaging

  Place the headphones and all original accessories, cables, and documentation back into the original ABYSS luxury packaging to prevent transit damage.

• 3.
  Insured Shipping

  Ship the package back to our facility using a trackable service; we strongly recommend purchasing shipping insurance for the full value of the equipment.

• 4.
  Quality Inspection

  Our technicians will perform a comprehensive acoustic and aesthetic inspection before processing your refund to the original payment method.